So your looking to build a new home and are trying to decide on the right builder. Lots of people will tell you their horror stories and advise you against certain builders and often this creates a state of confusion that does not help you in any way. In addition to this there are so many builders and many of them are part of a group or a subsidiary of another company.
I can tell you from 20 years experience that choosing the right builder should not necessarily be determined by reputation alone. I have worked in the Perth building industry for a long time and have seen people in the industry move around from company to company and have seen the reputation of companies change through staff movements. One thing I have observed is that although a company with good management helps it does not guarantee a recipe for success for the consumer. Often a well run company can let a customer down simply because the supervisor dropped the ball and the customer liaison officer did not keep the client in the loop. No matter how good the system is, it is only as good as the people directly involved with the construction of your home. I can remember a customer I was dealing with in maintenance telling me how she would "never build with this company again as it was a nightmare and her supervisor was a joke and she hates the house and is selling it and building again with another company". I asked her who she was building with and she told me. I then asked her what area she was building in and she said the same area. I regretfully informed her that the supervisor she had told me was a joke was actually the new supervisor for the company she was building with. The lady thought I was joking at first. In this case the builder I was working for was a generally a good company with a good reputation but at the time the supervisor in the area was a weak link. The company I worked for dismissed the supervisor and he took up a job with a competitor (the company the customer had just signed up to build with)
So in a nutshell I would suggest that finding out who the supervisor is in the area you are building and how long he has been with the company is the most important information to ensure your new home wont be a disaster. Generally a supervisor that has been with a company for a while will have a regular trade base and therefore will achieve a good continuity and a consistent level of quality. So I would recommend choosing a builder that has been established for some time and ensure the supervisor is established in the company.
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www.buildwestconsultants.com